Shipping policy

Thank you for shopping with Hotsilk.shop.

We are committed to delivering your jewellery safely and efficiently.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional events or holiday seasons, processing times may be slightly longer.

Estimated Delivery Times

United Kingdom:
3–7 Business Days

Europe:
5–12 Business Days

United States & Canada:
7–15 Business Days

Australia & New Zealand:
7–15 Business Days

Rest of the World:
10–20 Business Days

Please note these are estimated delivery times and may vary due to customs processing, courier delays, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you'll receive an email containing your tracking information.

Please allow up to 48 hours for tracking updates to become available.

Customs & Import Taxes

International customers are responsible for any customs duties, import taxes, or additional fees imposed by their local authorities.

Hotsilk.shop is not responsible for delays caused by customs clearance.