FAQs

How long does shipping take?

Orders are typically delivered within 3–15 business days, depending on your destination. International deliveries may take longer due to customs procedures.

Do you ship internationally?

Yes. We proudly ship to customers in many countries around the world.

Can I track my order?

Absolutely. Once your order ships, you'll receive an email with a tracking number so you can monitor your package.

What payment methods do you accept?

We accept major credit and debit cards, along with other secure payment methods displayed during checkout.

Can I change my shipping address after ordering?

If your order has not yet been processed, we may be able to update your shipping address. Please contact us as soon as possible.

What should I do if my jewellery arrives damaged?

Please email us within 48 hours of delivery with your order number and clear photos of the item and packaging. We'll work quickly to resolve the issue.

How long does it take to receive a refund?

Once your returned item is inspected and approved, refunds are generally processed within 5–10 business days to your original payment method.