Privacy policy
Welcome to Hotsilk.shop. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase products from us.
By using our website, you agree to the collection and use of your information as described in this policy.
Information We Collect
When you browse or shop on Hotsilk.shop, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely by third-party payment providers)
- Order history
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Time spent on our website
- Referral websites
- Cookies and similar tracking technologies
How We Use Your Information
Your information helps us provide a better shopping experience. We use it to:
- Process and fulfill orders
- Verify payments
- Ship products
- Send order confirmations and shipping updates
- Respond to customer service inquiries
- Improve website functionality and user experience
- Detect and prevent fraud
- Comply with legal obligations
- Send promotional emails if you have subscribed to our newsletter
We never sell your personal information to third parties.
Cookies
Cookies help improve your browsing experience by remembering your preferences, keeping your shopping cart active, and analyzing website traffic.
You may disable cookies through your browser settings, although some website features may not function properly.
Third-Party Services
We work with trusted third-party providers, including:
- Payment processors
- Shipping companies
- Email marketing providers
- Website analytics services
These providers only receive the information necessary to perform their services.
Data Security
We use industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure.
Although no online transmission is completely secure, we continually work to safeguard your data using secure technologies.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Withdraw marketing consent
- Request a copy of your stored information
To exercise any of these rights, contact us at:
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.