Refund policy
At Hotsilk.shop, customer satisfaction is our highest priority. We hope you love every purchase, but if you're not completely satisfied, we're here to help.
Return Eligibility
We accept returns within 30 days of the delivery date.
Returned products must be:
- Unused
- Unworn
- In original condition
- In original packaging
- Accompanied by any included accessories or documentation
Returns that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
The following products cannot be returned:
- Personalized jewellery
- Custom-made pieces
- Gift cards
- Final sale or clearance items
- Products showing signs of wear or damage after delivery
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.
Please include:
- Your order number
- Photos of the product
- Photos of the packaging
Our support team will review your request and provide an appropriate solution as quickly as possible.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
Approved refunds are issued to the original payment method within 5–10 business days.
Depending on your financial institution, it may take additional time for the refund to appear in your account.
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
We currently replace items only if they arrive damaged, defective, or incorrect.